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How can we help?

Answers to the questions we get most. Search it, or browse by category.

40 answers · 9 categories

Getting started

Your first session, from download to first track.

Is Hydrove free?Which devices does Hydrove work on?How do I record my first session?Can I change units?

Account & login

Sign-in, email changes, and moving your data to a new phone.

What sign-in options are there?How do I change my email address?I got a new phone — how do I get my sessions back?How do I delete my account?

Subscriptions & billing

Hydrove Plus, trials, receipts and refunds.

What do I get with Hydrove Plus?How do I cancel or change my plan?Can I get a refund?I paid but Plus is not showingDoes Plus work across my devices?

Tracking a session

GPS accuracy, background recording, editing and exporting sessions.

Does tracking keep running with the screen off?My route looks jagged or the distance is wrongI forgot to stop the sessionCan I add a session I did not track live?How do I export a session as GPX?

Live conditions & safety

Where the forecast comes from, how alerts work, and what they do not do.

Where does the tide and weather data come from?How accurate is the forecast for a small cove?How do I set up alerts?Can I rely on Hydrove to decide if it is safe?

Locations & offline maps

Verified locations, contributing your own, and using the map with no signal.

What does a verified location mean?How do I add a spot or trail?A location has wrong or unsafe informationHow do offline maps work?Can I keep a location to myself?

Community & events

Meetups, clubs, RSVPs and posting your own event.

How do I find events near me?Can I post my own event?What happens if an event is cancelled?How do I report a person or a post?

Troubleshooting

When something is not behaving — start here.

The app cannot get a GPS fixI am not getting alertsA session is missing after a paddleTracking drains my battery fastThe app crashes or freezes

Privacy & data

What we collect, who can see your tracks, and how to get your data out.

Are my sessions visible to other people?What location data do you keep?Can I get a copy of my data?Who is the data controller?